These Terms and Conditions govern orders and purchases submitted through lohoin.com, together with the store policies that apply to a transaction.

1. ACCEPTANCE

By placing an order, you agree to these Terms and Conditions and the applicable store policies. Please review the product listing, shipping information, Return & Refund Policy, Privacy Policy, and Payment & Security information before completing a purchase.

2. ELIGIBILITY

You must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement where you live. If you are under the applicable age, a parent or legal guardian must be involved in the purchase.

3. PRODUCT INFORMATION

We make reasonable efforts to describe and photograph products accurately, including their colors, design, dimensions, weight, materials, included components, and available options. The appearance of colors may vary due to lighting, photography, display calibration, or screen settings. Measurements and weights may be approximate and may be subject to reasonable variation.

Please read the individual product listing carefully to understand what is included. An accessory shown in a styled photograph is not necessarily included unless the listing identifies it as part of the product or set.

4. ORDERS AND ACCEPTANCE

Submitting an order is an offer to purchase the selected products. An automated order confirmation indicates that the order request was received; it does not necessarily mean the order has been finally accepted.

Orders may be subject to payment authorization, inventory review, fraud-prevention checks, address verification, and fulfillment review before acceptance or dispatch.

Where reasonably necessary, we may refuse, limit, or cancel an order because of payment failure, suspected fraud or unauthorized activity, unavailable inventory, a material pricing or product-information error, legal or shipping restrictions, or an inability to fulfill the order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

5. PRICES, TAXES, AND PAYMENT

Prices are displayed in U.S. dollars unless another currency is clearly shown. Before payment, checkout displays applicable product prices, shipping charges, discounts, taxes where applicable, and the final order total.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the transaction. Payment methods, verification requirements, and availability may vary by location, device, currency, order, and payment provider.

Your bank or payment provider may impose foreign-exchange, currency-conversion, or other financial-institution fees. These fees are determined by that provider and are not controlled by the store.

6. PROMOTIONS AND DISCOUNT CODES

Promotional offers may be subject to expiration dates, eligible products, minimum purchase requirements, exclusions, usage limits, and other conditions shown with the offer. Enter a discount code before completing checkout and confirm that the discount appears in the final order total. Unless stated otherwise, promotions cannot be applied retroactively to completed orders.

7. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact customer support as soon as possible. We will make reasonable efforts to help before fulfillment begins, but changes cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started.

If an order is successfully canceled before fulfillment, no cancellation fee is charged. If we cancel an order after payment has been collected, the applicable amount will be refunded.

8. SHIPPING AND DELIVERY

Processing and delivery estimates, shipping charges, tracking, address changes, customs matters, and delivery problems are described in the Shipping Policy. Delivery estimates are not guaranteed arrival dates. Customers are responsible for providing accurate shipping details and reviewing the address before submitting an order.

Where a carrier, customs authority, or other service provider causes a delay outside our reasonable control, we will review available information and assist as appropriate. This does not limit rights provided by applicable law.

9. RETURNS AND REFUNDS

Return eligibility, the return window, item condition, return authorization, return-shipping costs, damaged or incorrect orders, exchanges, and refund processing are described in the Return & Refund Policy. Please obtain return instructions before sending an item back.

Nothing in these Terms removes mandatory consumer rights or remedies that cannot legally be excluded.

10. PRODUCT USE AND CARE

Use accessories in accordance with the care information provided with the product or listing. Avoid uses that are inconsistent with the product’s intended purpose. Unless a product listing expressly states otherwise, fashion accessories should not be assumed to have a particular safety rating, protective function, material composition, or certification.

11. INTELLECTUAL PROPERTY

The store’s name, branding, product photographs, graphics, text, and other original content are owned by, licensed to, or lawfully used by the store operator. They may not be copied, reproduced, distributed, or commercially exploited without permission, except where permitted by applicable law.

12. THIRD-PARTY SERVICES

Checkout, payment, shipping, analytics, and other functions may involve third-party providers. Their services may be subject to separate terms and privacy practices. We are not responsible for independent third-party terms, but we will review order-related issues within our reasonable control.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, the store is not liable for indirect, incidental, special, or consequential losses arising from a purchase or the use of the website. This provision does not exclude or limit liability, warranties, or consumer rights that cannot legally be excluded or limited.

14. GOVERNING LAW

These Terms and any purchase are subject to applicable law. Any interpretation or resolution of a dispute must respect mandatory consumer protections that apply to the transaction.

15. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our operations, services, or legal requirements. The updated version will be posted on this page with a revised date where appropriate. The version applicable to an order will be determined in accordance with applicable law.

16. CONTACT

For questions about an order or these Terms and Conditions, please use the contact details listed at the beginning of this page.