This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you visit lohoin.com, place an order, create or use an account, or contact customer support.

1. INFORMATION WE MAY COLLECT

Depending on how you use the store, we may collect or process:

• Contact details, such as your name, email address, telephone number when provided, billing address, and shipping address.
• Order and transaction details, including order number, items purchased, quantities, order value, shipping details, transaction status, returns, and refunds.
• Account information if customer-account features are available and you choose to use them.
• Information you submit when you contact customer support, including the contents of messages and attachments.
• Device and usage information, such as browser type, device type, IP address, cookie identifiers, pages viewed, and interactions with the website.
• Payment-related information needed to authorize and process a transaction. Payment processing is handled by Shopify and the applicable payment providers.

We do not ask customers to send complete payment-card numbers, card security codes, or online-banking passwords by email.

2. HOW INFORMATION IS COLLECTED

Information may be collected directly from you when you place an order, fill in a form, sign up for communications, or contact us. Some information may be collected automatically through cookies, logs, pixels, and similar technologies. We may also receive relevant transaction or delivery information from Shopify, payment providers, shipping carriers, fulfillment partners, and other service providers involved in completing your order.

3. HOW WE USE INFORMATION

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping notices, tracking updates, and service messages.
• Respond to questions and provide customer support.
• Review returns, refunds, payment disputes, and delivery problems.
• Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents.
• Operate, maintain, troubleshoot, and improve the website and shopping experience.
• Understand website performance and customer interactions.
• Send marketing messages or personalized content where permitted and, where required, with your consent.
• Maintain business, accounting, tax, legal, and transaction records.
• Establish, exercise, or defend legal claims and comply with lawful requests.

4. COOKIES AND SIMILAR TECHNOLOGIES

The store and its service providers may use cookies, pixels, log files, and similar technologies for essential website functions, shopping-cart operation, checkout, saved preferences, analytics, security, fraud prevention, and advertising where enabled and permitted.

You may be able to control or delete cookies through your browser or device settings. Restricting essential cookies may affect shopping-cart, checkout, account, or other website functions. Available cookie controls may vary by browser, device, and location.

5. HOW INFORMATION MAY BE SHARED

We may disclose information to service providers when reasonably necessary to operate the store and complete requested services, including:

• Shopify and e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communications providers.
• Website hosting, security, analytics, and fraud-prevention providers.
• Advertising and marketing providers where applicable and permitted.
• Professional advisers, insurers, auditors, and other business service providers.
• Government, regulatory, law-enforcement, or judicial authorities when disclosure is required or permitted by law.

Information may also be transferred as part of a merger, reorganization, financing, acquisition, or sale of all or part of a business, subject to applicable legal requirements.

We do not rent personal information to unrelated third parties for their independent use. Depending on the technologies enabled, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted-advertising activity under some privacy laws, even when no money changes hands.

6. SHOPIFY AND PAYMENT PROVIDERS

Our online store uses Shopify’s e-commerce infrastructure. Information needed to operate the store, process orders, and complete payments may be processed by Shopify and the relevant service providers under their own privacy practices and legal obligations. Their handling of information may be governed by terms and policies separate from this Privacy Policy.

7. DATA RETENTION AND SECURITY

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods depend on the type of information and the circumstances.

We use reasonable technical, administrative, and organizational measures intended to protect information. No website, transmission method, or electronic storage system can be guaranteed to be completely secure.

8. INTERNATIONAL PROCESSING

Depending on the service providers involved in your transaction, information may be processed or stored in countries other than the country where you live. Privacy protections and legal requirements may differ between jurisdictions. Where required, we take steps intended to support lawful handling of information transfers.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; to withdraw consent where processing relies on consent; or to opt out of certain targeted-advertising or data-sharing activities.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before acting on a request. You may submit a privacy request using the contact details listed above.

10. MARKETING COMMUNICATIONS

If you receive marketing emails from us, you may unsubscribe using the link included in the message where available. Even if you opt out of marketing, we may still send necessary transactional or service messages about purchases, shipping, account activity, or customer-support matters.

11. CHILDREN’S PRIVACY

The store is not intended to encourage children to provide personal information independently. If you believe a child has provided personal information inappropriately, please contact us so we can review the circumstances and take reasonable action where required by law.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, services, technologies, or legal requirements. The latest version will be posted on this page with an updated revision date where appropriate. Your continued use of the store after an update does not remove any rights provided to you by applicable law.

13. CONTACT ABOUT PRIVACY

For questions or requests relating to personal information, please use the contact details listed at the beginning of this page. Please describe your request clearly and include information that helps us verify and locate the relevant records.