This policy explains how orders placed through lohoin.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.

1. ORDER PROCESSING

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Order-processing time and carrier transit time are separate periods. Processing begins after payment confirmation and may be affected by inventory checks or order verification.

2. ESTIMATED U.S. DELIVERY

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch. The overall time from placing an order to delivery includes both processing and carrier transit.

These are estimates, not guaranteed delivery dates. Weather, holidays, customs procedures, carrier disruption, remote destinations, or other circumstances outside our reasonable control may affect delivery. If a different estimate is shown at checkout or in a product listing, review that information before placing the order.

3. SHIPPING CHARGES

Available shipping methods and applicable charges are calculated based on the destination and available delivery services. Shipping charges, applicable taxes, discounts, and the final order total will be displayed during checkout before payment is submitted.

Please review the shipping method and delivery address before completing your order.

4. FULFILLMENT AND SHIPPING ORIGIN

Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled by our facilities or designated fulfillment partners. The physical shipping origin may differ from the registered business address.

Items in the same order may occasionally be shipped separately and may receive separate tracking numbers. If this occurs, each shipment may have its own delivery timeline.

5. TRACKING YOUR SHIPMENT

Once an order has been dispatched and tracking information becomes available, a shipping confirmation with available tracking details will normally be sent to the email address entered at checkout.

A carrier may need additional time after a shipping label is created before the first tracking movement appears. The carrier used may vary by product, fulfillment location, destination, and available service.

6. SHIPPING ADDRESS CHANGES

Please check your name, street address, apartment or unit number, city, state, postal code, and contact information before submitting your order.

If you discover an error after ordering, contact customer support as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation has started.

Reasonable reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again, subject to applicable law.

7. P.O. BOXES, APO/FPO ADDRESSES, AND U.S. TERRITORIES

Delivery availability for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the product, destination, and carriers available at the time of purchase. If an address is supported, an available shipping option will normally appear at checkout. If no option appears, delivery may not be available for that address.

8. DELAYED OR INACTIVE TRACKING

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks. If tracking has not updated for an extended period or the shipment appears significantly delayed, contact customer support with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

9. LOST SHIPMENTS

If a package appears to have been lost in transit, contact customer support with your order number and tracking details. After reviewing the tracking information and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where a loss is confirmed and subject to applicable law.

10. DELIVERED BUT NOT RECEIVED

If tracking shows “Delivered” but you cannot locate the parcel, check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the package still cannot be located, contact customer support so the circumstances can be reviewed. A carrier’s “Delivered” status does not automatically prevent us from reviewing a delivery claim.

11. DAMAGED, INCOMPLETE, OR INCORRECT ORDERS

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product description. Include the order number, a description of the issue, photographs or video of the product, and photographs of the exterior packaging and shipping label where possible.

For a confirmed error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error. For the standard reporting procedure, please contact us within 7 calendar days after delivery where possible.

12. INTERNATIONAL DELIVERY AND IMPORT CHARGES

The shipping options available for your destination will be shown at checkout. If delivery outside the United States is offered, the destination country may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these costs are included, charges imposed by government authorities, customs agencies, carriers, or brokers are generally the recipient’s responsibility.

Customers are responsible for providing accurate customs and delivery information where requested. Delivery availability and import requirements may vary by destination.

13. SHIPPING SUPPORT

For a delay, tracking question, address concern, or delivery problem, contact customer support using the details listed at the beginning of this page. Include your order number and any available tracking information.