HOW CAN WE HELP?

Our customer-support team can assist with product questions, order status, payment questions, shipping and tracking, returns, refunds, and problems with an order.

QUESTIONS ABOUT AN EXISTING ORDER

When contacting us about an order, please include:

• Your order number.
• The email address used at checkout.
• The product name or a clear description of your question.
• Any relevant photographs or screenshots, where appropriate.

Providing these details helps us locate the order and review the issue more efficiently.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly and, where possible, within 7 calendar days after delivery.

Please provide the order number, a short description of the problem, clear photographs or video of the item, and photographs of the shipping package and label where relevant. We will review the information and explain the available next steps. If a problem attributable to us is confirmed, we will provide an appropriate solution without charging you additional costs caused by that error.

BEFORE SENDING A RETURN

Please contact customer support before sending any product back. Do not send a return to the registered business address unless customer support has specifically instructed you to do so. If a return is approved, we will provide the appropriate return address and instructions.

RESPONSE TIME

We aim to respond to customer inquiries within one business day. Requests requiring investigation by a carrier, payment provider, warehouse, or other service partner may take longer. Customer-support hours are listed above and follow China Standard Time (UTC+8).

For the fastest assistance, please provide accurate order details and keep any relevant order confirmation, shipping notice, and product photographs available.